Business Capability Statement

COMPANY OVERVIEW

Just Ask Tash is a Queensland based virtual admin and reception support service helping trades, service businesses, and NDIS providers stay organised, responsive, and professional.

We specialise in virtual reception, client communication, admin support, and business systems, ensuring calls are answered, enquiries are handled, and the day-to-day admin of the business runs smoothly.

Many business owners are on the tools, with clients, or managing teams. Calls get missed, inboxes pile up, and admin tasks quickly become overwhelming. That’s where we step in.

Think of us as your behind-the-scenes support team, handling calls, bookings, messages, and admin workflows so your business stays organised and your customers receive a professional experience every time.

Our focus is simple. Reduce admin stress, improve customer communication, and build systems that make running the business easier.

OUR SERVICES

Virtual Reception & Client Communication

We provide professional call answering and client communication, so businesses never miss an enquiry.

Support includes:

Answering calls in your business name
Capturing enquiry details and logging messages
Booking and managing appointments
Handling customer enquiries and follow ups
Managing cancellations and rescheduling
Monitoring inboxes and responding to enquiries
After hours message logging and follow up coordination

This ensures customers always speak to someone professional, even when you’re busy on the job.

Admin & Business Support

We support the daily admin that keeps service businesses running smoothly.

Support includes:

Email and inbox management
Booking and scheduling coordination
Client onboarding and documentation
Sending forms, agreements, and confirmations
Data entry and record updates
Invoicing and quoting support
General business administration

Our goal is to remove the admin pressure from business owners and their teams.

Systems & Workflow Support

We help businesses improve the systems behind their operations so admin becomes easier and more efficient.

Support includes:

Setup and optimisation of job management systems
Workflow improvements and admin processes
CRM setup and organisation
Automation of repetitive admin tasks
System clean ups and efficiency improvements

As ServiceM8 and NextMinute partners, we help trades and service businesses get the most out of their systems so everything runs smoothly.

NDIS & Service Provider Support

We provide structured admin support for NDIS providers and allied health businesses.

Support includes:

Service agreement preparation
Claim submissions and admin support
Participant communication
Intake and onboarding processes
Record keeping and compliance admin
Administrative workflow support

This allows providers to focus on supporting participants while we manage the paperwork and coordination behind the scenes.

WHY WORK WITH US

Businesses choose Just Ask Tash because we understand the realities of running a busy service-based business.

Queensland based support with clients across Australia
Professional call answering and customer communication
Reliable admin support during business hours
Experience supporting trades, service businesses, and NDIS providers
Systems focused approach that improves efficiency
Flexible support packages designed to grow with your business

Our role is simple. Keep your admin organised, your customers supported, and your business running smoothly.

INDUSTRIES WE SUPPORT

Trades and construction businesses
Service based businesses
NDIS providers and allied health practices
Small teams and growing businesses
Coaches, consultants, and independent professionals
Not-for-Profit Organisations

Website: www.justasktash.com.au
Email: natasha@justasktash.com.au
Phone: 0423 213 106
Location: Gladstone, QLD, Australia

Virtual Reception | Admin Support | Business Systems for Service Businesses

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