Frequently Asked Questions
Got Questions About Virtual Assistants? We’ve Got Answers.
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What does a Virtual Assistant do?
A Virtual Assistant (VA) handles the admin you don’t have time for, like calls, bookings, invoicing, NDIS paperwork, emails, and more. We keep your business organised so you can focus on the work that matters.
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Do you work with tradies?
Yes, tradies are our specialty. We manage calls, schedule jobs, send quotes, chase invoices, and help set up job management software like ServiceM8 and NextMinute to make your day run smoother.
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Can you support NDIS providers?
Absolutely. We handle NDIS service agreements, claim submissions, compliance paperwork, and participant admin so providers can spend more time helping clients, not buried in paperwork.
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Can you help set up my systems and software?
Yes. We’re certified partners for ServiceM8 and NextMinute and can also support other programs like CRMs, email systems, and job tracking tools. We’ll get everything running the right way for your team.
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Do I have to sign a long contract?
Nope. We keep it flexible, with hourly support, monthly packages, or custom plans. No lock-ins, just the help you need, when you need it.
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How much does a Virtual Assistant cost?
We offer flexible pricing to suit different business sizes. Choose from hourly, monthly, or custom packages depending on how much support you need.
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What hours are you available?
We work standard business hours, Monday to Friday. If a call comes through after hours, we make sure the message is captured and passed on so you can follow up the next business day.
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Is my business information kept confidential?
Yes. We take confidentiality seriously and use secure systems to protect your business and NDIS participant data.
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Do you work with businesses outside Queensland?
Yes, while we’re based in Queensland, we proudly support tradies, small business owners, and NDIS providers right across Australia.
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Can you help me choose the right system?
Definitely. Whether you’re new to job management software or looking to switch, we’ll help you pick what fits best and set it up so it actually works for you, not against you.
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How do I get started?
Easy, book a free virtual coffee with us. We’ll chat about your business, what kind of help you need, and create a simple plan to get you sorted.