Frequently Asked Questions
What is a Virtual Assistant?
A Virtual Assistant (VA) is a remote professional who provides admin, tech, and creative support to businesses. We help with scheduling, emails, customer service, social media, and more — so you can focus on growing your business.
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What can a Virtual Assistant do for me?
We handle:
✔ Scheduling & calendar management
✔ Social media content creation
✔ Customer service & virtual reception
✔ Travel planning & booking
✔ ServiceM8 support
✔ … and more! If you need help with something specific, just ask!
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Why Just Ask Tash?
Our personalised, local support means better communication and reliability. Try us out — you'll notice the difference!
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What are your business hours?
9 AM to 3 PM, Monday to Friday — but we can often work outside these hours to meet your needs.
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What tools do you use?
We love Outlook, Dropbox, OneDrive, Xero, ServiceM8, NextMinute, Dubsado, Go High Level and more. We adapt quickly to new platforms too!
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What are your payment terms?
We have strict 7-day payment terms. Invoices are issued weekly, and payment is expected within 7 days of the invoice date. Package options are available — unused hours are non-transferable.
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Can you handle urgent tasks?
Yes! Urgent rates apply for work needed within 24 hours (2-hour minimum).
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Do you have insurance?
Yes, we’re fully covered with Professional Indemnity insurance.
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How quickly can you get started?
We can usually get started within 24 hours if everything (including paperwork) is completed quickly enough.
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Do you work with businesses outside of Australia?
No, we only work with Australian businesses.
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Do I need to sign a contract?
Yes, we have a service agreement that will need to be signed before any work commences.
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What’s the difference between a VA and an employee?
A VA is a flexible, cost-effective alternative to an employee. You only pay for the time worked — no sick pay, annual leave, or superannuation required. Plus, you don’t need to provide equipment or office space.
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What’s the best way to communicate with you?
Email is best, followed by text — and if it’s urgent, give us a call.
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What’s the next step?
Let's have a Virtual Coffee Catch-up to chat about your needs!